Privacy Policy

All content on this Internet site is owned or controlled by Andover Audio, LLC, (“Andover”). Andover provides access to and use of our Web site and products subject to the following Privacy Policy. Andover is committed to protecting your personal information. The following privacy policy describes how Andover collects, uses and safeguards the personal information you provide to us when using this website and our products. This privacy policy should be read in conjunction with our Terms of Use Policy.

Types of Information We Collect
We collect two types of information from you:
information you submit to us and information our site gathers automatically

Information You Submit
You may submit personal information directly to Andover through our website; for example, on our ‘product reviews’, ‘comments’, ‘product registration’, ‘contacts form’, ‘customer registration’ to access the “Press Room” or ‘shop’ web pages.

Andover uses this information to contact you; process and maintain warranty registrations; publish your comments online and share them with other visitors to our site; provide customer support on the use of our products and services access Press Room services provide you with information relating to our products and services; and generally respond to your queries
On occasion you may also submit information to us in connection with special offers, promotions or contests. This information allows us to administer these programs, and we may also use the information collected to send you further marketing and promotional material relating to our products and services.

Information our Site Gathers Automatically - Usage Tracking
We welcome everyone to search and use the Andover site without charge to view our products and services. As you browse the web-site we automatically record the Internet address of your computer (not your e-mail address) and other standard tracking data to track the number of visits to our web site, the parts of our site that are most frequently visited and the average time spent on the Andover web site. We use this information to: evaluate interest in various products and services; measure the use of our sites; and generally improve the content of our web site

You should know that usage tracking data is not associated with individually identifiable or personal information, and does not reveal anything personal about you.

Cookies
Like many other commercial web sites, Andover uses standard technology known as ‘cookies’ to collect information about how you use the site and to ensure that visits go smoothly. Cookies do not reveal or contain any personal information, nor can they read any information on your computer or interact with other cookies on your hard drive. You should know that if you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser settings. However, please note that disabling cookie support may prevent this site from functioning properly and you may not be able to fully utilize all of its features and information.

Click-through URL’s
In some of our customer email communications, we use a device called a “click-through URL”. When you click on one of these URLs, you pass through our system before arriving at the web site that is your true destination. Andover uses click-throughs to determine the level of interest in particular topics and to measure the effectiveness of our communications. We do not share this data with anyone, and we make no attempt to match click-throughs to particular email addresses.

Need for Personal Information
Personally identifiable information is not required to obtain access to our public sites, however, if you choose to withhold such information where it is expressly required, we may not be able to: give you access to certain sections of our web site; send you information on Andover’s products or services or any other information you may have requested; or contact you.

Use of Personal Information
Andover uses your personal information in response to the purposes for which it was provided, or as otherwise set out herein. For example, if you submit information to our ‘product review’ page, we will publish your name, country of origin and comments on our site. If you provide us with your email or other contact details we will ask you if we can use it to send you updates on the latest Andover products and services. If you do not want us to contact you, you may decline to receive this information and Andover will respect your wishes. If you do not decline to receive this information we may use the information that you have given us to inform you about our products and services. Regardless of your choice, you may, at any time, request to discontinue receiving information about Andover products or services by contacting our Privacy Officer and informing us of your preferences.

The information you provide or we obtain from you via the Andover web site will be held primarily by Andover. Our employees will have access to such information on a ‘need to know’ basis and, because Andover operates internationally, we may send it to our Andover distribution partners within Andover Electronics International. We may provide individually identifiable information to third parties in cases where it is required by law, or we may provide your personal information to our legal or tax advisors for business purposes. It is Andover’s policy not to disclose any personal information about site users to third parties without specific permission to do so.

Andover does not sell or disclose any of your personal information to marketers or periodical publishers. Any third party display advertisements shown on our site may collect user information if you click or follow their instructions. We do not control any data collected voluntarily or involuntarily through these advertisements. You should investigate the privacy policies of any advertised site if you have concerns about its collection and use of user information.

Acceptance and Consent
By using this web site, you signify acceptance and agreement with this Privacy Policy and the Terms of Use. If you do not agree with any one or more of our terms, please discontinue use of this site. By submitting information to Andover, you consent to the collection, use, disclosure and retention of that information for the purposes described to you at the time of collection, or as outlined in this Privacy Policy. If you have questions or concerns about your personal information or if you wish to stop receiving information about Andover products or services or have your comments removed from our guestbook, please contact us in writing at:

Attention: Privacy Officer
Andover Audio
15 High St, North Andover, MA 01845

Protection of Children Online
It is our intention that the Andover web site be used by adults. Children should always ask their parents or guardians for permission before sending personal information to Andover or to anyone else. We encourage parents to take an active role in their children’s use of the Internet. No information should be submitted to, or posted by visitors under 16 years of age without the consent of their parent or guardian and Andover will not knowingly send direct mailings, including email or other correspondence to anyone under the age of 16.

Security and Encryption
While Andover uses reasonable endeavors to provide a secure contracting environment it cannot guarantee the absolute security of information and you agree to assume the security risk for the information you provide on this site. We urge you to take every precaution to protect your personal data while you are on the Internet. At a minimum, we encourage you to change your passwords often, using a combination of letters and numbers, and make sure that you are using a secure browser as you surf the Internet.

Links
This site contains links to other web sites and Andover has no control over the content of third party sites and is not responsible for the privacy policies of such sites, nor for any information contained on those sites. We encourage you to review the privacy policies of such third party sites prior to disclosing any of your personal information.

Privacy Policy and Terms of Use
This Privacy Statement co-exists with our Legal Notice. Together these govern the general web site practices of Andover. We encourage you to familiarize yourself with these documents.

Updates and Contact
This Privacy Policy was last updated on September 2, 2019. Andover reserves the right to update this Privacy Policy and the Terms of Use from time to time. Please check our pages periodically for changes. Your continued use of the Andover site and products following the posting of changes means you accept the changes we make. If you have any comments or questions regarding this Privacy Policy or the Terms of Use, or if you have any issues regarding your personal information maintained by Andover, you may contact the Privacy Officer at the address noted above.

Mobile Message Service Terms and Conditions
Last updated: [Oct 29, 2021]
The Andover Audio mobile message service (the "Service") is operated by Andover Audio (“ [Andover] ” , “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to our SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related and promotional messages, which may include updates, alerts, and information (e.g., order updates, account alerts, etc.) 

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Andover Audio. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. If sending for US of Canada, text the single keyword command STOP. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to 978 775-3670 or email support@andoveraudio.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please read the beginning section of this page.