Return and Exchanges
You may return products that are complete and like new for any reason within 30 days. Returns are not accepted after 30 days.
Our 30 day return policy only applies to Andover Audio products that were purchased directly from www.andoveraudio.com. Some other exclusions may apply (see Important Details below).
With every product, Andover Audio offers two years of parts + labor service. We split the cost of shipment, asking for customers to pay for the leg between them and our facility. We take care of the rest.
How to Make a Return/Exchange
1. Get a Return Authorization
Please email us at firstname.lastname@example.org for a Return Merchandise Authorization (RMA) number and your return/exchange shipping instructions. In your email, please include your reason for wanting to exchange/return so we can assist you in the best way possible.
2. Pack your items carefully
To avoid any deductions from the refund, all returns must be in new condition and must include the original packing material, outer carton, any and all accessories which may include power cords, remote control, connecting cables, and instruction manuals
3. Attach Shipping Label
For most returns/exchanges you will receive a UPS or Fedex shipping label via email. After removing or marking out original packaging labels, print and securely tape your label to your return package.
4. Drop at your nearest UPS or Fedex location
Take your return to any official UPS or Fedex drop-off site.
For the locations nearest you:
UPS – visit www.ups.com or call 1-800-742-5877
Fedex – visit www.fedex.com or call 1-800-463-3339
Refunds will generally appear within 1 to 2 billing statements. Refunds must be issued on the same credit card, debit card, or other form of payment used in the original transaction. Products returned without an authorization and RMA# will be refused.
Items Must Be in Like-New Condition
Andover Audio may refuse customer return or charge a restocking fee when the return item is not “like-new” condition and/or properly packaged. Other conditions that may result in a refusal or restocking fee include, but are not limited to:
• A different serial number than the one Andover Audio originally shipped.
• Missing parts or the original product packaging material
• Damage because it was improperly packaged for return shipment
• Damage from drops, spilled liquid, or mishandling.
How will I know if you’ve received my return?
We will email you confirming that the return was processed. You can trace your package using the tracking number on the RMA return label provided to you.
How long does it take Andover Audio to process my return?
After your product is received, we normally process your exchange or refund within two business days.