Question 1

What is your policy?

Accepted Answer

You may return products that are complete and like new for any reason within 30 days. Returns are not accepted after 30 days.Our 30 day return policy only applies to Andover Audio products that were purchased directly from www.andoveraudio.com. Some other exclusions may apply (see Important Details below).

Question 2

Will Affirm affect my credit score?

Accepted Answer

Creating an Affirm account and seeing if you prequalify will not affect your credit score. If you decide to buy with Affirm, these things may affect your credit score: making a purchase with Affirm, your payment history with Affirm, how much credit you've used, and how long you’ve had credit.

Question 3

Will Affirm charge interest and fees?

Accepted Answer

We don’t charge any fees. That means no late fees, no prepayment fees, no annual fees, and no fees to open or close your account. Depending on the size of your purchase and where you’re shopping, your payment plan may include interest. You’ll never owe more interest than you agree to on day one—so you always know exactly what you’re getting into.

Question 4

What does it mean to prequalify?

Accepted Answer

When you prequalify, you get an estimate of how much you can spend with Affirm. You don’t have to use the full amount, and you’re not on the hook to pay anything back until you actually make a purchase.

Question 5

What if I don't see Affirm at checkout?

Accepted Answer

Thousands of stores offer Affirm as a payment option at checkout. But if you don’t see us at checkout, you can still pay over time. Just download the Affirm app (or sign in at affirm.com), tell us where you’re shopping, and we’ll give you a one-time-use virtual card you can use to complete your purchase online or in stores. Then, pay us back over time.

Question 6

What are Andover Audio's support hours?

Accepted Answer

Monday-Friday, 9-5 PM (EST). We respond to communciations within one business day. Thank you for your patience.

Andover Audio Support Center

Model-One Turntable Music System

Model-One Stand

Model-One SubWoofer

SpinBase Speaker

PM-50 Planar Headphones

SpinDeck Belt-Drive Turntable

Songbird

SpinStand