Question 1

What is your policy?

Accepted Answer

You may return products that are complete and like new for any reason within 30 days. Returns are not accepted after 30 days.Our 30 day return policy only applies to Andover Audio products that were purchased directly from www.andoveraudio.com. Some other exclusions may apply (see Important Details below).

Question 2

Will Affirm affect my credit score?

Accepted Answer

Creating an Affirm account and seeing if you prequalify will not affect your credit score. If you decide to buy with Affirm, these things may affect your credit score: making a purchase with Affirm, your payment history with Affirm, how much credit you've used, and how long you’ve had credit.

Question 3

Will Affirm charge interest and fees?

Accepted Answer

We don’t charge any fees. That means no late fees, no prepayment fees, no annual fees, and no fees to open or close your account. Depending on the size of your purchase and where you’re shopping, your payment plan may include interest. You’ll never owe more interest than you agree to on day one—so you always know exactly what you’re getting into.

Question 4

What does it mean to prequalify?

Accepted Answer

When you prequalify, you get an estimate of how much you can spend with Affirm. You don’t have to use the full amount, and you’re not on the hook to pay anything back until you actually make a purchase.

Question 5

What if I don't see Affirm at checkout?

Accepted Answer

Thousands of stores offer Affirm as a payment option at checkout. But if you don’t see us at checkout, you can still pay over time. Just download the Affirm app (or sign in at affirm.com), tell us where you’re shopping, and we’ll give you a one-time-use virtual card you can use to complete your purchase online or in stores. Then, pay us back over time.

Question 6

What are Andover Audio's support hours?

Accepted Answer

Monday-Friday, 9-5 PM (EST). We respond to communications within one business day. Thank you for your patience.

Question 7

Our Return Policy

Accepted Answer

Our Return PolicyYou may return products that are complete and like new for any reason within 30 days. Returns are not accepted after 30 days.Our 30 day return policy only applies to Andover Audio products that were purchased directly from www.andoveraudio.com. Some other exclusions may apply (see Important Details below).ExchangesWithin 30 Days, we will also exchange any unit if you encounter a problem which cannot be resolved. If you did not purchase directly from us, your dealer will honor the exchange.Warranty RepairsWith every product, Andover Audio offers two years of parts + labor service. We split the cost of shipment, asking for customers to pay for the leg between them and our facility. We take care of the rest.Important Details:Refund MethodRefunds will be processed within 3-5 days.  Refunds must be issued on the same credit card, debit card, or other form of payment used in the original transaction.  Products returned without an authorization and RMA# will be refused.Items Must Be in Like-New ConditionAndover Audio may refuse customer return or charge a restocking fee when the return item is not “like-new” condition and/or properly packaged.  Other conditions that may result in a refusal or restocking fee include, but are not limited to:• A different serial number than the one Andover Audio originally shipped.• Missing parts or the original product packaging material• Damage because it was improperly packaged for return shipment• Damage from drops, spilled liquid, or mishandling.

Question 8

How to Return/Exchange

Accepted Answer

1. Get Return InstructionsPlease email us at support@andoveraudio.com for your return/exchange shipping instructions. In your email, please include your reason for wanting to exchange/return so we can assist you in the best way possible.2. Pack your items carefullyTo avoid any deductions from the refund, all returns must be in new condition and must include the original packing material, outer carton, any and all accessories which may include power cords, remote control, connecting cables, and instruction manuals3. Attach Shipping LabelFor most returns/exchanges you will receive a UPS shipping label via email.  After removing or marking out original packaging labels, print and securely tape your label to your return package.4. Drop at your nearest UPS locationTake your return to any official UPS drop-off site.  For the locations nearest you:UPS – visit www.ups.com or call 1-800-742-5877

Question 9

How will I know if you’ve received my return?

Accepted Answer

We will email you confirming that the return was processed.  You can trace your package using the tracking number on the return label provided to you.

Question 10

How long does it take Andover Audio to process my return?

Accepted Answer

After your product is received, we normally process your exchange / refund within 2-3 business days.