Returns and Exchanges

Return and Exchanges

Our Policy

You may return products that are complete and like new for any reason within 30 days 

Please note: our 30 day return policy only applies to Andover Audio products that were purchased directly from www.andoveraudio.com.  Some other exclusions may apply (see Important Details below).

How to Make a Return/Exchange

1. Get a Return Authorization

Please email us at support@andoveraudio.com for a Return Merchandise Authorization (RMA) number and your return/exchange shipping instructions.  In your email, please include your reason for wanting to exchange/return so we can assist you in the best way possible.

2. Pack your items carefully

To avoid any deductions from the refund, all returns must be in new condition and must include the original packing material, outer carton, any and all accessories which may include power cords, remote control, connecting cables, and instruction manuals

3. Attach Shipping Label

For most returns/exchanges you will receive a UPS or Fedex shipping label via email.  After removing or marking out original packaging labels, print and securely tape your label to your return package.

4. Drop at your nearest UPS or Fedex location

Take your return to any official UPS or Fedex drop-off site.  

For the locations nearest you:
UPS – visit www.ups.com or call 1-800-742-5877
Fedex – visit www.fedex.com or call 1-800-463-3339

Important Details

Refund/Exchange Options

You may choose an exchange or a refund for the full amount of the items you purchased.  Please note there will be a $15 flat return restocking fee which will be deducted from your refund.

Refund Method

Refunds will generally appear within 1 to 2 billing statements.  Refunds must be issued on the same credit card, debit card, or other form of payment used in the original transaction.  Products returned without an authorization and RMA# will be refused.

Items must be new

Andover Audio may refuse customer return or charge a restocking fee when the return item is not “like-new” condition and/or properly packaged.  Other conditions that may result in a refusal or restocking fee include, but are not limited to:

• A different serial number than the one Andover Audio originally shipped.

• Missing parts or the original product packaging material

• Damage because it was improperly packaged for return shipment

• Damage from drops, spilled liquid, or mishandling.

How will I know if you’ve received my return?

We will email you confirming that the return was processed.  You can trace your package using the tracking number on the RMA return label provided to you.

How long does it take Andover Audio to process my return?

After your product is received, we normally process your exchange or refund within two business days.

 

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