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March 10, 2022 2 min read
To kick off our Team Members Spotlight Series, which will focus on the stories behind the talented individuals who work at Andover, we're starting with our very own Customer Support Specialist, Rich Bean.
Tell us about what you do at Andover Audio.
Sure. I handle all support requests that come in. Customers reach out to us via us by Email, Web Site Chat, Text, or Phone. I also see all the mentions on Social Media and interact with our customers that way. I help people set up their new systems as well as answer any potential sales or technical questions. In addition, I write content for our blog and maintain our support articles.
How long have you been with us?
I started in April 2021. As the business started to grow, I was brought on to make sure Andover continued offering the best support possible. We have a really great team here with a lot of history in the audio industry. Everyone is passionate about what we do, including making sure customers have great user experiences.
How did you get into this line of work?
I'm a musician and music lover. I play guitar and create my own music. I started my career in music and audio but slowly gravitated to Tech Support and Software Testing, trying different jobs in that field. I am very excited to be in this role working with audio and music again.
What do you like most about your role?
I get to talk to music enthusiasts who, like me, share a common passion for music and all the forms it comes in. They are happy to have products that are simple to set up. Customers have introduced me to a variety of different music. I just enjoy our conversations. At the end of the day we all just want to list to some music, right?
Who are some of your favorite artists?
Oh man, I love all music. All styles. If you want to know me a little, I love Van Halen, Black Label Society, Steve Vai, Metallica, U2, Foo Fighters, Mammoth WVH, The Prodigy, Crystal Method, The Sheila Divine, Pearl Jam, The Doors, ABBA, Elvis, John Denver, Johnny Cash, Jimi Hendrix, Jay-Z, Eminem..and on and on.. If it sounds good, I enjoy it!
Can we check out your music?
Please! lol.. I love to share it. I create my own music in my studio. I release Albums as well as write sync music for TV and Film. My styles range from Rock to Metal to Electronic. I just released a new EP title "Home".